Refund Policy

Our Refund Statement

Thank you for your business. We hope you are happy with your purchase. However, if you are not completely satisfied with your invoice for any reason, you may query this and you may be eligible for a refund if you have already made payment.


All queries/returns must be made within 3 days of the invoice date. All invoices must be accompanied with the original receipt/invoice of your purchase.

Return Process

To query/return an invoice, please email the JashipcoExpress support team at or you may visit the office at
Jamaica Freight & Shipping Ltd
80-82 Second Street,
Port Bustamante. Kingston 13, Jamaica, W.I.

Please note, you may be responsible for all return shipping charges. We strongly recommend you refer to the supplier of your product to determine best method for returning the purchased item(s).


All refund/queries MUST BE presented with the original invoice sent to you by JashipcoExpress.

Your query/refund once eligible for processing will be handled by our accounting team. Please allow at least 7 working days from the receipt of your query to be completed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

Refunds are not available on shipping costs and import duties once your item has been shipped from our overseas Jamaica.


The following items cannot be returned [or exchanged]:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note

  • Restocking fees do not apply
  • We do not stock items purchased by you.


If you have any questions concerning our return policy, please contact us at:
Tel: 1 (876) 656-8629 | 1 (876) 656-8865 / 1 (876) 656-8867 / 1 (876) 656-8861
Fax: 1 (876) 923-4409
  • CAF
    Customs Administration Fee
  • SCF
    Standard Compliance Fee
  • ENV
    Environmental Levy
  • GCT
    General Consumption tax