Our Refund Statement
To query/return an invoice, please email the JashipcoExpress support team at email@example.com or you may visit the office at
Jamaica Freight & Shipping Ltd
80-82 Second Street,
Port Bustamante. Kingston 13, Jamaica, W.I.
Please note, you may be responsible for all return shipping charges. We strongly recommend you refer to the supplier of your product to determine best method for returning the purchased item(s).
All refund/queries MUST BE presented with the original invoice sent to you by JashipcoExpress.
Your query/refund once eligible for processing will be handled by our accounting team. Please allow at least 7 working days from the receipt of your query to be completed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Refunds are not available on shipping costs and import duties once your item has been shipped from our overseas warehouses.to Jamaica.
The following items cannot be returned [or exchanged]:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Restocking fees do not apply
- We do not stock items purchased by you.
Tel: 1 (876) 656-8629 | 1 (876) 656-8865 / 1 (876) 656-8867 / 1 (876) 656-8861
Fax: 1 (876) 923-4409